GDPR Compliance

Last Updated: January 6, 2026

At ProfitAnalyze, we are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This page explains how we handle personal data for users in the European Union (EU) and European Economic Area (EEA).

🛡️ Our Commitment to GDPR

ProfitAnalyze fully complies with GDPR requirements. We have implemented comprehensive data protection measures, appointed a Data Protection Officer, and established clear processes for handling data subject requests.

1. What is GDPR?

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It applies to all organizations that process the personal data of individuals in the EU/EEA, regardless of where the organization is located.

GDPR gives individuals greater control over their personal data and requires organizations to be transparent about how they collect, use, and protect that data.

2. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

📋 Right to Access

You can request a copy of all personal data we hold about you, along with information about how we process it.

✏️ Right to Rectification

You can request that we correct any inaccurate or incomplete personal data we hold about you.

🗑️ Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances.

⏸️ Right to Restrict Processing

You can request that we limit how we use your personal data while we address your concerns.

📦 Right to Data Portability

You can request your data in a structured, machine-readable format to transfer to another service.

🚫 Right to Object

You can object to processing of your personal data for direct marketing or based on legitimate interests.

3. Legal Bases for Processing

We process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide our Services to you (e.g., account management, analytics features)
Legitimate Interests: Processing for our legitimate business interests, such as improving our Services, security, and fraud prevention
Consent: Processing based on your explicit consent (e.g., marketing communications)
Legal Obligation: Processing required to comply with applicable laws and regulations

4. Data We Collect

We collect and process the following categories of personal data:

Identity Data: Name, email address, account credentials
Contact Data: Email address, phone number (optional)
Business Data: Store information, revenue data, order data (for analytics purposes)
Technical Data: IP address, browser type, device information
Usage Data: How you interact with our Services
Payment Data: Billing information (processed by our payment providers)

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Account Data: Retained while your account is active and for 30 days after deletion request
Analytics Data: Retained according to your subscription plan data history limits
Transaction Records: Retained for 7 years for legal and tax compliance
Marketing Data: Retained until you withdraw consent

6. International Data Transfers

When we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs) approved by the European Commission
Transfers to countries with adequacy decisions
Binding Corporate Rules where applicable

Our primary data processing occurs in secure data centers with appropriate certifications.

7. Data Security Measures

We implement robust technical and organizational measures to protect your data:

Encryption of data in transit (TLS 1.3) and at rest (AES-256)
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response and breach notification procedures
SOC 2 Type II compliance

8. Sub-Processors

We use trusted third-party service providers (sub-processors) to help deliver our Services. All sub-processors are contractually bound to comply with GDPR requirements. Key sub-processors include:

Cloud Infrastructure: For secure data hosting and storage
Payment Processors: For handling subscription payments
Analytics Providers: For service improvement and monitoring
Customer Support: For providing technical assistance

9. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. You can contact our DPO for any data protection related inquiries:

Email: dpo@profitanalyze.com

10. How to Exercise Your Rights

To exercise any of your GDPR rights, you can:

Email us: Send a request to privacy@profitanalyze.com
Account Settings: Access and manage some data directly in your account
Data Export: Request a data export from your dashboard settings

We will respond to your request within 30 days. In complex cases, this may be extended by an additional 60 days, and we will inform you of any such extension.

11. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local Data Protection Authority (DPA). However, we encourage you to contact us first so we can try to resolve your concerns.

12. Data Processing Agreement

For business customers who require a Data Processing Agreement (DPA) for GDPR compliance, please contact us at legal@profitanalyze.com. Our standard DPA includes:

Details of data processing activities
Security measures and obligations
Sub-processor management
Data subject rights assistance
Breach notification procedures

13. Updates to This Page

We may update this GDPR compliance information from time to time. We will notify you of significant changes by email or through our Services.

14. Contact Us

For any GDPR-related questions or concerns, please contact us:

Data Protection Officer: dpo@profitanalyze.com
Privacy Team: privacy@profitanalyze.com
General Support: support@profitanalyze.com